Privacy Policy

Bert Levi Family Jewelers is a family business, and we treat your information the way we'd want our own treated. We collect only what we need to answer your questions, prepare quotes and appraisals, and serve you well — and we never sell your personal information to anyone.

This policy explains what we collect through this website and our showroom, how we use it, and the choices you have. It applies to 1200 Prospect Street, Suite 175B, La Jolla, CA 92037, and to this website.

We collect information you choose to give us, and a limited amount of technical information collected automatically when you browse the site.

Information you provide directly:

• Contact details — your name, email address and phone number when you send us a note, request a viewing, or ask a question.
• Sell-to-us requests — the details and photographs you submit through our estimator so we can evaluate a piece and prepare an offer.
• Correspondence — the content of messages, emails and texts you send us, and notes from conversations about your purchase, sale, repair or appraisal.

Information collected automatically:

• Basic usage data such as your device type, browser, referring page and the pages you view, used to keep the site working and improve it.
• Cookies and similar technologies that remember your preferences and help us understand how the site is used. You can control cookies through your browser settings.

We do not process credit card numbers or bank details through this website. Payment for any purchase is handled in person or through arrangements made directly with you.

• To respond to your inquiries, prepare quotes, offers and appraisals, and arrange viewings.
• To evaluate items you offer to sell, and to complete a transaction if we move forward.
• To provide after-sale service such as repairs and resizing.
• To send you information you've asked for, and occasional updates about new arrivals or events (only if you've opted in — you can unsubscribe at any time).
• To operate, secure and improve our website, and to meet our legal, tax and recordkeeping obligations.

We do not sell, rent or trade your personal information. We share it only with trusted service providers who help us run our business, and only as needed to perform their work for us:

• Our website and hosting platform, which stores form submissions and powers this site.
• Email and messaging providers we use to reply to you and send requested updates.
• Payment, shipping, insurance and appraisal partners when a transaction requires it.
• Professional advisors and authorities where required by law, or to protect our rights, property or safety and yours.

If our business is ever transferred to new ownership, your information may transfer with it, subject to this policy.

You can ask us to access, correct or delete the personal information we hold about you, and to stop sending you marketing messages. To make a request, contact us at contact@levifamilyjewelers.com or 619 431 5277.

As a California business, we honor the rights available to California residents under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights. Because we do not sell personal information, there is nothing to opt out of on that front.

We keep your information only as long as we need it for the purposes above and to meet our legal and recordkeeping obligations, then dispose of it securely. We use reasonable administrative and technical safeguards to protect it — though no method of transmission or storage is ever completely secure.

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this policy from time to time; the effective date above will reflect the latest version. Material changes will be posted here.

Questions about your privacy? Contact Bert Levi Family Jewelers at contact@levifamilyjewelers.com, call 619 431 5277, or write to us at 1200 Prospect Street, Suite 175B, La Jolla, CA 92037.